Privacy Policy

Your Privacy Matters

FrontCore LLC ("Company", "we", "us") operates the Quiet Desk AI receptionist service. We are committed to protecting the privacy of our clients and users. This Privacy Policy explains how we collect, use, store, and safeguard information in connection with our services.

Information We Collect

1.1 Information Provided by Clients

• Business name, address, phone number, and email
• Contact details for business representatives
• Calendar and scheduling information
• Business-specific configurations and scripts
• Payment and billing information

1.2 Information Collected During Service

• Call data (phone number, timestamps, duration)
• AI interaction logs
• Appointment booking data
• Usage and performance metrics
• Technical data (IP address, device info)

1.3 Third-Party Platforms

We use third-party platforms such as GoHighLevel and Twilio to deliver our services. Their privacy policies also apply.

How We Use Information

We use collected information to:

• Provide and maintain AI receptionist services
• Manage client accounts and billing
• Respond to inquiries and support requests
• Improve system performance and functionality
• Ensure compliance with legal obligations

How We Share Information

We may share data with:

• Service providers (GoHighLevel, Twilio, payment processors)
• Legal authorities, if required by law
• Acquiring parties in a business transfer, if applicable
• Third parties with your explicit consent

HIPAA & Sensitive Information

Our system is designed for general appointment scheduling and call handling only.

• We do NOT process protected health information (PHI)
• Any sensitive medical inquiries are transferred to human staff
• Clients are responsible for HIPAA compliance unless a separate agreement is in place

Data Retention

• Account and billing data retained for legal compliance
• Call logs and interaction data retained up to 12 months
• Data may be deleted upon request, subject to legal obligations

Data Security

We implement industry-standard security measures including:

• Secure access controls
• Encrypted data transmission
• Restricted data access

However, no system is 100% secure. We encourage clients to use strong credentials and report any suspected security incidents promptly.

User Rights

Users may:

• Request access to their personal data
• Request correction or deletion of their data
• Opt out of non-essential communications at any time

Messaging & Communication

By interacting with our system or contacting us, users may receive communications related to our services.

• Message frequency may vary
• Message & data rates may apply
• Users can opt out anytime by replying STOP
• For help, reply HELP or contact [email protected]

Cookies & Tracking

We may use cookies to improve user experience on our website. Users can control or disable cookies at any time through their browser settings. Disabling cookies may affect certain site functionality.

Children's Privacy

We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us immediately so we can take appropriate action.

Legal & Regional Rights

We comply with applicable privacy laws, including U.S. state-level regulations where applicable. Depending on your location, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA) or similar statutes.

Updates to This Policy

We may update this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. Continued use of our services following any update constitutes acceptance of the revised policy.

We recommend checking this page periodically for any changes.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us: